The following information and links are provided in good faith however the Family Surgery has no liability or responsibility for the content of any external web sites. Always consult with your GP first.
Patient Information
Alcohol addiction support
Allergy support
Alzheimer's support
Anxiety support
Arthritis support
Asthma clinics
Autism and Asperger support
Bereavement support services
Blood donor centres
Cancer support
Chlamydia: free online tests for under 25s
Complementary therapies
Dementia support
Depression support
Diabetes support
Disability support
Dispensing appliance contractors
Domestic violence support
Drug addiction support
Eating disorder support
Emotional support
End of life care and hospices
Fertility (non-medical) support
Foot health
Gender and sexuality support
GP-led health centres
Head injury support
Healthy Start vitamins
Hearing impairment and deaf support
Heart disease support
Hepatitis C support
HIV support
Inflammatory bowel disease support
Injury support
Internet pharmacies
Kidney disease services
Local Involvement Networks (LINks)
Maternity units
Mental health services and support
Metabolic conditions support
Migraine and headache clinics
Multiple sclerosis support
Neurological conditions support
Parenting and childcare
Parkinson's disease support
Patient advice and liaison services
Post-traumatic stress support
Psychological therapy services
Rape and sexual assault support
Relationship support
Self-harm support
Services for carers
Sexual health
Spinal injury support
Sport and fitness
Stoma support
Stop-smoking services
Stress support
Stroke support
Support for independent living
Termination of pregnancy (abortion) clinics
Therapy and counselling services
Visual impairment support
Weight loss support
Click on the above link to be taken directly to the NHS Coices pages. This will open in a new window.
Live Well
Patient's Charter
Confidentiality and Data Protection
We ask for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act . The practice will ensure that patient confidentiality is maintained by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.
Under the Charter We Aim to: -
Offer you an urgent appointment on the same day.
Offer a non-urgent appointment within two working days.
Ensure that you are seen on time , where possible, though some consultations take longer than others and there is no way of predicting this beforehand. If there is a patient with an emergency or a serious problem then we will give them priority. Please note that on occasion your Doctor may have to leave the premises. Where there is a prolonged delay, an explanation will be given by the receptionist.
Ensure you receive information that affects your health and the care being offered to you.
Give you the most appropriate care by qualified people. No care or treatment will be given without your informed consent.
Offer you the right to see your health records (in accordance with legal guidelines). Your records will be kept confidential.
Tell you about the services we offer and the names of the people involved in your care.
Patients Rights and Responsibilities
You have the right to: -
Be registered with a GP
Be offered a health check
Receive emergency care
Be prescribed appropriate drugs and medicines
Be referred for a specialist opinion, where it is appropriate to do so
Choose whether or not to take part in medical research or student training
We request that our patients: -
Treat practice employees with respect - and so are neither violent nor display abusive behaviour.
Ask for clarification, if not clear on any information that we have provided
Request out-of-hours care from a Doctor only if it is really necessary .
NHS Direct can also deal with many health issues and can be contacted on 0845 4647. This service is available 24 hours 365 days a year.
Attend booked appointments in good time and advise us if not able to attend.
Advise the practice of any changes to name, address or telephone number.
Smoking is NOT permitted anywhere in the surgery.
Dogs are not permitted unless guide dogs.
General Access and Parking
Car parking is provided at the rear of the building for up to 12 cars; however, please leave the Doctor's space free as he may be called to an emergency. There is a covered pram park at the side of the building and a play area in the main waiting room.
Disabled Access
There is a designated disabled car parking space and a ramp to enable wheelchair access to the surgery. There are also disabled toilet facilities provided. Guide dog's are permitted.
Freedom of Information- Publication Scheme
The freedom of information act 2000 obliges the practise to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends toi routinely make available. The scheme is available from reception.
Pharmacist
We have a practise based Pharmacist who attends on a weekly basis to undertake medication reviews. You will be advised to attend where this is indicated.
Dietician
The practice has a dedicated dietician to whom patients may be referred to simple dietary advice. The dietician will also try and see and monitor patients with more complex needs, for example, diabetic patients.
Counsellor
We have a counsellor who will see patients who are referred by their GP in cases of stress management, grief etc.
Web Site Content
The Family Surgery are not responsible for the accuracy of content made available via external links on this web site, only for the content relating to the services provided at the Surgery. SWD of Southport hold no responsibility for content other than the provision of the web site design itself, please report broken links on 07534102233.
Accessing Our Website
We are committed to making our website accessible to all our customers and providing helpful information to assist users to effectively access our website. We have also introduced several improvements to our website in accordance with guidelines from the Web Accessibility Initiative (WAI) and you can read about some of the changes here:
Text Size Adjustments
You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page.
Internet Explorer
Click 'View' to open the View menu or press 'Alt' and 'V'
Select the 'Text Size' option or select by pressing 'X'
Choose your preferred text size using your mouse or use the up and down arrow keys
Click to select the text size or press 'Enter'
The text size should change to reflect your choice
Firefox
Click 'View' to open the View menu
Select the 'Text Size' option
Select 'Increase' or 'Decrease
The text on our site should change to reflect your choice
Safari
Click 'View' to open the View menu
Click on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard shortcuts select 'Apple' and '+' (plus) or 'Apple' and '-' (minus)
The text size on our site should change to reflect your choice
Website Accessibility Features
- Consistent page headings and titles
- A consistent heading structure has been used so that page information is compatible with access technology.
- Contrasting colours
We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site's colours, you can do this by changing your browser settings.
Alternative text for graphics
All graphics and images contain descriptive alt tag attributes (alternative text). Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.
Descriptive links
All links have been written to make sense when taken out of context. Where appropriate, we have also added information to let you know if the link will open a new window or if additional software is required to view.
Keeping your browser updatedWe recommend you keep your browser up to date, because the newer versions provide higher levels of security.
To check the version of your current browser, check in the 'help' or 'about' section of your browser toolbar.
You can download the latest browser versions from the web for free, subject to your usual telephone or internet usage charges. The main sites to obtain upgrades are:
Links to external sites are provided however, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.
Legislation, standards and guidelines
WAI Web Content Accessibility Guidelines - WCAG1 and WCAG2 (Opens in a New Page)
The Web Accessibility Initiative (WAI), part of the World Wide Web Consortium (W3C), is an international consortium devoted to promoting accessibility on the web. Their Web Content Accessibility Guidelines (WCAG) are generally accepted as the definitive guidelines on web accessibility and accessible design techniques, and many other apparent sets of standards and guidelines actually refer back to the WAI guidelines.
UK legislation and standards
BS 8878
A code of practice published by the British Standards Institute on how to commission, plan, implement and maintain accessible websites. This supercedes PAS 78.
The Equality Act 2010 (Opens in a New Page)
This Act of Parliament brings together, and in some cases strengthens, all of the preceding anti-discrimination law, including the Disability Discrimination Act 1995 (DDA) and Special Education Needs and Disability Act 2001 (SENDA) (Opens in a New Page)
Codes of Practice for the Equality Act (Opens in a New Page)
Codes of practice explaining legal rights and requirements under the Equality Act, produced by the UK government and the EHRC (Equalities and Human Rights Commission).
What the Law says (Opens in a New Page) Information about the Equality Act 2010 and the EHRC, on the Disability section of the UK government's website.