​Patients' Charter

Confidentiality and Data Protection

​

We ask for  personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act . The practice will ensure that patient confidentiality is maintained by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.​

​

Under the Charter We Aim to: -

​

Offer you an urgent appointment on the same day.
Offer a non-urgent appointment within two working days.
Ensure that you are seen on time , where possible, though some consultations take longer than others and there is no way of predicting this beforehand. If there is a patient with an emergency or a serious problem then we will give them priority. Please note that on occasion your Doctor may have to leave the premises. Where there is a prolonged delay, an explanation will be given by the receptionist.

Ensure you receive information that affects your health and the care being offered to you.

Give you the most appropriate care by qualified people. No care or treatment will be given without your informed consent.

Offer you the right to see your health records (in accordance with legal guidelines). Your records will be kept confidential.

Tell you about the services we offer and the names of the people involved in your care.

 

Patients Rights and Responsibilities

You have the right to: -

Be registered with a GP
Be offered a health check
Receive emergency care
Be prescribed appropriate drugs and medicines
Be referred for a specialist opinion, where it is appropriate to do so
Choose whether or not to take part in medical research or student training

 

We request that our patients: -

​

Treat practice employees with respect - and so are neither violent nor display abusive behaviour.

Ask for clarification, if not clear on any information that we have provided

Request out-of-hours care from a Doctor only if it is really necessary .

NHS Direct can also deal with many health issues and can be contacted on 0845 4647. This service is available 24 hours 365 days a year.

Attend booked appointments in good time and advise us if not able to attend.

Advise the practice of any changes to name, address or telephone number.

Smoking is NOT permitted anywhere in the surgery.

Dogs are not permitted unless guide dogs.

 

General Access and Parking

Car parking is provided at the rear of the building for up to 12 cars; however, please leave the Doctor's space free as he may be called to an emergency. There is a covered pram park at the side of the building and a play area in the main waiting room.

​

Disabled Access

There is a designated disabled car parking space and a ramp to enable wheelchair access to the surgery. There are also disabled toilet facilities provided. Guide dog's are permitted.

Freedom of Information- Publication Scheme

The freedom of information act 2000 obliges the practise to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends toi routinely make available. The scheme is available from reception.

​

Pharmacist

We have a practise based Pharmacist who attends on a weekly basis to undertake medication reviews. You will be advised to attend where this is indicated.

​

Dietician

The practice has a dedicated dietician to whom patients may be referred to simple dietary advice. The dietician will also try and see and monitor patients with more complex needs, for example, diabetic patients.

​

Counsellor

We have a counsellor who will see patients who are referred by their GP in cases of stress management, grief etc.

​

Web Site Content

The Family Surgery are not responsible for the accuracy of content made available via external links on this web site, only for the content relating to the services provided at the Surgery. Smart Web design hold no responsibility for content other than the provision of the web site design itself, please report broken links on 07534 10 22 33.